Why am I missing certain movies or TV shows from my library?

If you are having trouble finding something in your library, your "kids controls" could be blocking some of your titles.   To check this, go to settings and then kid controls.  There you will see the option to shut off the Common Sense Media filter.    After turning this option off, check to see if the missing content has returned.  If you can now see your movies and TV shows, and you wish to continue to use the Common Sense Media filter, you will need to change the age setting appropriately. To learn more about kid controls and Common Sense Media filter, please see the article "What is Target Ticket's Common Sense Media".

Have more questions? Submit a request
Powered by Zendesk